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Privacy Policy

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This Privacy Policy describes how Ripper Casino (“we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users (“you”, “your”) who access and interact with our online casino platform. We are committed to safeguarding the privacy of all visitors and users from New Zealand and ensuring compliance with applicable data protection laws and regulations.

1. Information We Collect

When you register or use the Ripper Casino website, we may collect the following types of information:

  • Personal Data: Information you provide directly, including but not limited to your name, date of birth, residential address, email address, phone number, and identification documents required for account verification.
  • Account and Transaction Data: Details relating to your account activity, such as username, account balance, transaction history, deposits, withdrawals, and game participation records.
  • Technical Data: Information automatically collected through cookies and similar technologies, such as your IP address, device type, browser information, operating system, referring URLs, and usage patterns on our platform.
  • Communication Data: Records of your correspondence with our customer support, including chat logs, emails, and call recordings where applicable.

2. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: to fulfil contractual obligations, to comply with legal and regulatory requirements, to protect our legitimate interests, or where you have provided consent for specific purposes.

3. Use of Personal Information

Your personal information may be used for the following purposes:

  • To create, verify, and manage your account.
  • To process deposits, withdrawals, and other financial transactions.
  • To ensure compliance with legal obligations, including anti-money laundering (AML) and know your customer (KYC) regulations.
  • To provide customer support and respond to enquiries or complaints.
  • To improve our products, services, and user experience through statistical analysis and research.
  • To detect and prevent fraudulent activities, unauthorized access, or violations of our terms and conditions.
  • To send transactional and service-related communications, as well as to notify you of important changes to our terms or policies.
  • To fulfill any other purpose for which you have given explicit consent.

4. Disclosure of Information

We may disclose your personal information in the following circumstances:

  • To service providers and partners who assist in operating our website, processing transactions, conducting verification procedures, or providing customer support, subject to strict confidentiality obligations.
  • To regulatory authorities, law enforcement agencies, or other third parties where required by law, regulation, or legal process, or to protect our rights, property, or safety.
  • In connection with a business transfer, such as a merger, acquisition, or asset sale, provided that the receiving party agrees to respect your privacy rights.
  • With your explicit consent, where applicable.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Your data may be stored on secure servers located within or outside New Zealand, subject to adequate safeguards and in accordance with applicable data protection laws. All transactions and sensitive data are transmitted using industry-standard encryption protocols. Access to personal data is restricted to authorized personnel only and is regularly reviewed.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze site usage, remember your preferences, and deliver relevant content. You may control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled. For more information, refer to our Cookie Policy.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of New Zealand. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable legal requirements.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When your data is no longer required, it is securely deleted or anonymized in compliance with our data retention policies.

9. Your Rights

As a resident of New Zealand, you have the following rights regarding your personal information:

  • The right to access your personal data and obtain information about how it is processed.
  • The right to request the correction of inaccurate or incomplete data.
  • The right to request deletion of your data, subject to legal and regulatory obligations requiring retention.
  • The right to object to or restrict certain processing activities, where applicable.
  • The right to withdraw consent at any time, where processing is based on your consent.

To exercise any of these rights, please contact us using the details provided in the “Contact Information” section below. We may require verification of your identity before responding to your request.

10. Children’s Privacy

Ripper Casino does not knowingly collect or process personal information from individuals under the age of 18. Access to our website and services is strictly limited to persons who are 18 years of age or older. If we become aware that we have inadvertently collected data from a minor, we will take steps to promptly delete such information.

11. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices or applicable laws. Significant changes will be communicated by posting the updated policy on our website with a revised effective date. We encourage you to review this page periodically to stay informed of how your information is protected.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at: [email protected]. We will address your enquiry in accordance with applicable data protection laws and aim to respond promptly.

This Privacy Policy is effective as of 1 June 2024.